Last Updated: October 12, 2025
Legal Entity: Minara Creative Marketing, LLC (“Minara,” “we,” “us,” “our”)
Website: https://minaracreativemarketing.co
Email: [email protected]
Address: 254 Chapman Rd, Ste 208 #14535, Newark, DE, USA
1. Introduction
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or receive SMS/voice communications from us. By interacting with Minara, you consent to the practices described herein.
2. Information We Collect
Information you provide directly
- Name, email address, phone number, company name, job title, address
- Data submitted through forms, surveys, chat widgets, appointment booking
- SMS replies, call transcripts/recordings, and other communications
Information collected automatically
- IP address, device/browser metadata, cookies, analytics events
- Message open/delivery/click metadata (timestamps, status)
Information from third parties
- CRM, ad platforms, integrations you connect (e.g. GoHighLevel, CRMs, ad partners)
- Lead source or partner data you permit to share
3. How We Use Information
We may use personal data for purposes including (but not limited to):
- Qualifying leads, scheduling and confirming appointments, sending reminders
- Delivering services and updating you about service status
- Providing customer support
- Fraud prevention, security, and compliance
- Performance analysis and optimization of our marketing and operations
4. SMS, MMS & Voice Communications (A2P / TCPA Compliance)
By providing your phone number and checking the consent box (or verbally consenting when applicable), you authorize us to send texts and/or calls related to your inquiry, service updates, and account matters.
Message frequency: typically 1–4 messages per campaign or user lifecycle, plus reminders/updates as needed
- Message & data rates may apply
- Opt-out: reply STOP to unsubscribe
- Help: reply HELP for assistance or email [email protected]
- Carriers are not liable for delays or failures in message delivery
- We maintain logs of consent (time, source, language) and opt-outs to ensure compliance
5. Legal Basis (for users in EU/EEA)
If you are located in the EU/EEA, we rely on the following legal bases under the GDPR:
Consent (Art. 6(1)(a)): for marketing messages and communications you opt into
- Contractual necessity (Art. 6(1)(b)): to deliver services you request
- Legitimate interest (Art. 6(1)(f)): for internal analytics, fraud prevention, and operational improvements
6. Sharing Your Information
We may share your personal data with:
Service providers (CRM systems, hosting, SMS / voice carriers, analytics, email tools) under confidentiality obligations
- In business transfers (merger, acquisition, or asset sale)
- Legal compliance (court orders, government requests)
We do not sell your personal data.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined here or as required by law. When appropriate, we anonymize or aggregate data. Content of calls or messages used for internal improvement will be pseudonymized or anonymized whenever possible.
8. Your Rights
Depending on your jurisdiction, you may have rights including:
- Accessing, correcting, or deleting your personal data
- Objecting to or restricting certain processing
- Data portability
- Withdrawing consent at any time (via STOP reply or emailing us)
To exercise these rights, email us at [email protected]. We may require identity verification before fulfilling your request.
9. Cookies & Tracking
We use cookies and similar technologies for analytics, personalization, ad attribution, and site functionality. You may manage or disable cookies through your browser settings or via a cookie banner on our site.
10. Security
We implement administrative, technical, and physical safeguards to protect your personal data. While we strive for robust security, no method is entirely foolproof. If you suspect a data breach, please contact us immediately at [email protected].
11. Children’s Privacy
We do not knowingly collect or process personal data from children under 13 (or 16 in the EU). If you believe we have such data, contact us, and we will take steps to delete it.
12. International Transfers
If you are outside the U.S., your data may be transferred to and processed in the U.S. or other jurisdictions. We use legal safeguards (e.g. Standard Contractual Clauses) when required.
13. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date above indicates the current version. Significant changes will be posted here and may be communicated to you via email or SMS if required.
14. Contact
For privacy questions or requests, email us at [email protected] or mail to:
Minara Creative Marketing, LLC
254 Chapman Rd, Ste 208 #14535
Newark, DE, USA